Kristin | Vestido formal largo de tul rosa con escote en V y volantes en capas para fiesta de graduación

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A: Certainly! For non-custom dresses that haven't been dispatched yet, simply click the "Live Chat" button at our website's bottom right corner. Our Concierge Team will promptly process your cancellation request!

A: Our phone lines are currently focused on styling consultations While we're developing phone ordering, your smartphone remains the fastest way to shop! Simply visit PromDressClub.com - our mobile checkout takes under 2 minutes. Need help? Our Boutique Team is just a chat message away!

A: Let your imagination sparkle! Describe desired changes in the "Customize" box - like adding straps to a strapless gown. Our Couture Atelier will review within 24 hrs (weekdays) to confirm feasibility. 85% of tasteful modifications are possible!

A: We're honored you're considering us for your special moments! Every order enjoys: 1)NortonTM security certified checkout. 2) PayPal Buyer Protection coverage. 3)24/7 fraud monitoring. Browse 2,300+ real client transformations in our #promdressclub gallery. Our A+ BBB accreditation and 98% satisfaction rate since 2018 speak to our commitment!

A: We've crafted a boutique experience that comes directly to you! By focusing on our online studio, we provide: 1)Exclusive pricing (30-50% below traditional bridal salons). 2)Virtual styling consultations with our customization experts. 3)Worldwide express shipping from our climate-controlled warehouse.

A: Most clients enjoy: 1)Standard Shipping (free on orders over $300). 2)Priority Express (guaranteed pre-event delivery). For wholesale inquiries or custom production runs (100+ units), our logistics team prioritizes secure container shipping with real-time tracking.

A: Your gown begins its journey within 24 hours of approval! From our climate-controlled design studio: 1)Express Shipping: 3-5 business days after dispatch (perfect for last-minute events). 2)Standard Shipping: 10-15 business days (ideal for early planners). Delivery speeds vary slightly based on your location and the collection you've chosen.

A: Absolutely! For address updates: 1)Email service@promdressclub.com with "Address Change" in the subject line. 2)Include your order number + new address. Our logistics team processes requests daily until 4PM EST before shipment. After dispatch, we'll work directly with carriers to redirect your package (small fee may apply).

A: You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself. For more details, please visit Customs & Tax in full.

A: Currently we offer an easy 14 days return policy. If you are not completely satisfied with your purchase, Please contact us to initiate the returning process. This is our Return & Refund.